We hope you love what you ordered, in case you don't, we'll send you a new size, colour or style, or issue a quick refund. But please bear in mind that shipping goods back and forth is not sustainable, so we encourage you to choose your items carefully to avoid unnecessary return shipments.
How to return an item
To receive a refund or exchange, you must notify us within 14 days of the delivery of your goods.
14-day right of withdrawal does not apply to products (e.g face masks, underwear) that are not eligible for return for health or hygiene reasons if the package is opened after delivery.
If you wish to return or exchange your item, contact us at firstname.lastname@example.org. In the email include the following:
- Order number and the reason for your return
- List of returned items with size and colour
Returned items must be unworn and in perfect condition and in their original packaging with all garment tags still attached.
Living in Estonia. If we delivered the original order to the parcel locker in Estonia, the return is free of charge for you. Please use the return label and if you don't have it anymore, let us know and we will send you the new one.
Notice: Your return label is valid only 14 days after you received your parcel. When the label expires, you are responsible for the return costs.
We do not cover the cost of returns for other shipping options, but it is also possible to return or exchange the items in our Studio Store during opening hours.
Outside Estonia. We do not cover the cost of shipping for returns or exchanges outside of Estonia. Your returns need to be paid and sent to:
Reet Aus Studio Store
Phone: +372 5906 6522
Advice: We are not able to provide a refund for items that do not reach our office, so we recommend returning your order in a secured package and tracking it.
Defective or wrong item?
We are sorry that you received a defective or wrong item. You can easily return it, but first, let us know by contacting us at email@example.com and let's agree on how you can return it. In the email, include the following:
- Order number
- List of defective or wrong items with size and colour
- Description of the defect, when possible add a photo
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Once approved, your refund will be processed within 14 days. You'll be refunded in the same way you chose to pay.