Returns and exchanges

We hope you love what you ordered. But in case you don't, we'll send you a new size, color, or style, or issue a quick refund. 

If you wish to return or exchange your item, contact us at
. Please include in the subject line: "I wish to exchange/return my item." In the email, include your full name, item code, and delivery address. Please also let us know what is the main reason for the return. 

In order to receive a refund or exchange, you must notify us within 14 days
of the delivery of your goods. Items must be unworn and in perfect condition and in their original packaging with all garment tags still attached. You are responsible for return shipping costs. We are not able to provide a refund for items that do not reach our office. We recommend tracking and insuring your return package.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Once approved, your refund will be processed and credit will be applied to your credit card or original payment method.

It is also possible to return or exchange the items in the Reet Aus studio store (Telliskivi 60a/5, Tallinn). Our opening times are Tue-Fri 11-18, Sat-Sun 11-17.